Support & Evolution

Support and evolution

Ecommerce is much more than a passing trend; has become an essential part of the business world. However, for an online store to not only survive, but also thrive, it is necessary to understand the importance of constant support and continuous evolution, as well as the services included.

Constant updates and improvements

The digital world is constantly evolving, and Econverse ensures that your store is always up to date. We regularly implement updates and improvements to keep you on the cutting edge of the latest trends and technologies.

Security

The security of customer data is our priority. Econverse employs state-of-the-art security measures and responds quickly to any security threats, ensuring that its customers' data is always protected.

Responsive customer support

Customer service is an essential part of our support. We are always available to answer questions, resolve problems, and respond to customer assistance needs effectively. Our mission is to build trust and loyalty.

Pillar of stability

Support is the pillar of stability for any online store. This is the service that ensures your store runs smoothly, meeting customer needs and resolving unforeseen challenges. Even the most robust e-commerce platform can encounter problems and bugs. This is where effective support comes in. When bugs or technical problems arise, support ensures that they are identified and resolved promptly, avoiding financial and reputational losses.

Our technical support is the pillar of the stability of your online store. We are ready to resolve any technical issues, bugs or unforeseen challenges that may arise. With Econverse, you can be sure that your store will run smoothly.

Evolution

Our purpose

Econverse not only offers support and evolution for e-commerces, but also seeks a lasting partnership to ensure continued success. We are committed to sharing goals, overcoming challenges and keeping our customers prepared for changes in the e-commerce market. With Econverse, you face the dynamic market with confidence, keeping your online store up to date and secure, thanks to our attention to customer needs, market trends and technological innovations.

With the right partnership, you can reach new heights of fulfillment and prosperity! Count on Econverse as your trusted partner in the world of e-commerce.

What services are included?

Support VTEX

Any type of support aimed at VTEX, we offer it within our on-going package.

CRO Analysis

Measuring the rejection and acceptance rate is important for structuring an e-commerce VTEX thinking about performance.

UI/UX creation

Creation of banners, communication, personalized layout and user experience.

Web VTEX

Technological development in HTML, CSS and Javascript, structural changes to the store, new products and development of e-commerce demands.

AB test

We created a second version of the demands for everyone, an A/B test to find out if the new version performs better.

SEO Analysis

We check the health of your store's SEO structure and implement it later.

e-commerce consulting

Guidance to draw up a relevant strategic plan for e-commerce sales, we guide you on what needs to be done.

Mobile Analysis

We carry out a specific analysis for mobile devices.

seasonal dates

Seasonal dates play an important role in many sectors and industries. We understand the importance of events like holidays, sales seasons and cultural milestones. That's why we tailor our solutions to help our customers stand out during these crucial times. Our team strives to provide seasonal-specific resources and strategies to help you make the most of these communication opportunities. Whether planning seasonal marketing campaigns or reinforcing infrastructure to handle peak periods, we are here to support your journey to success during these special times. Among the main seasonal dates are:

TUE

Consumer Day

15 March

Easter Holiday

Easter 2nd fortnight of March & 1st fortnight of April

APR

Day of
Mothers

Mother's Day April 28th to 2nd Sunday in May

MAY

Valentine's Day

May 28th to June 11st

APR

Day Of
Country

Mother's Day April 28th to 2nd Sunday in May

AGO

Customer Day

May 28th to June 11st

SET

Day of
Kids

Children's Day September 26th to October 11th

NOV

Black Friday

4th Friday of November

TEN

Christmas

November 15th to December 24th

Cyber ​​Monday

4th Friday of November

New Year's Eve

New Year's Eve December 26th to December 31st

Contact Us

Talk to our
experts

Phone: +55 11 91914‑9870

Address: Rua do Rocio, 199 – 7th Floor
Vila Olimpia, São Paulo – SP
04552-000

Next steps?
1

We schedule a call

2

We hold a discovery and consultancy meeting

3

We prepare a proposal

Schedule a chat